Last update: September 2024
At Amin Smart Marketing, we value our customers and aim to provide the highest quality of services. However, we understand that there may be circumstances where you may request a refund or cancellation. Please read our Return and Refund Policy below.
1. Digital Services
Due to the nature of digital marketing services, all sales are final once the service has been provided or the project has commenced. However, we strive to ensure 100% satisfaction with our services and will work with you to resolve any issues or concerns that may arise.
2. Eligibility for Refunds
Refunds will be considered in the following situations: If the service has not been delivered or the work has not commenced. If there is a significant delay in the service delivery, caused by us, and no alternative solution can be provided. If the service is significantly different from what was agreed upon or as described in the initial agreement.
3. Non-Refundable Services
The following services are not eligible for refunds: Services that have been fully delivered or completed. Custom digital marketing plans and strategies already in execution. Monthly retainers or contracts, where the work has already been carried out for the month.
4. Requesting a Refund
To request a refund, please contact us with your order details and a detailed explanation of your request. Refund requests must be submitted within 7 days of the purchase or commencement of service.
5. Cancellations
You may cancel ongoing services such as monthly retainers or recurring digital marketing services by providing a written notice 30 days prior to the cancellation. However, work already completed for the month will be charged accordingly.
6. Refund Process
Once your refund request is approved, we will process it within 3-6 business days. Refunds will be issued through the original payment method. Please note that it may take additional time for the funds to reflect in your account depending on your financial institution.
7. Contact Us If you have any questions or need further clarification regarding our Return and Refund Policy, please feel free to reach out to us at support@aminsmartmarketing.com